Privacy Policy

Privacy Policy – Vectis Home Guardians - Last updated: 09/05/2026

1. Introduction

Vectis Home Guardians (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.This privacy policy explains how we collect, use, and protect your personal information when you visit our website:  https://vectishomeguardians.co.uk

2. Information We Collect

We may collect and process the following data:

a. Information you provide

• Name
• Email address
• Phone number
• Address
• Details submitted via contact forms, bookings, or enquiries

b. Payment Information

If you make payments online, your payment details are processed securely by a third‑party payment provider (we do not store your full card details).

c. Automatically collected data

• IP address
• Device and browser type
• Pages visited and usage data

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide pest control/home protection services
• Process bookings and payments
• Communicate with you about services
• Improve our website and customer experience
• Send marketing communications (only if you opt in)

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract – to provide services you request
• Consent – for marketing communications
• Legal obligations
• Legitimate interests – to improve our services and website

5. Cookies

Our website may use cookies to:

• Ensure the website functions properly
• Improve user experience
• Analyse website traffic

You can control or disable cookies through your browser settings.

6. Data Sharing

We do not sell your personal data.We may share your data with:

• Payment processors (for secure transactions)
• Website hosting providers
• IT and service providers
• Legal authorities if required

7. Data Security

We take appropriate steps to protect your personal data from:

• Unauthorised access
• Loss, misuse, or disclosure

However, no online system is completely secure.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Meet legal and tax obligations

9. Your Rights

Under UK law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent
• Complain to the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies or content.

11. Contact Information

If you have any questions about this policy or your data:

Vectis Home Guardians

hello@vectishomeguardians.co.uk

07728 781164 | 07356 278857

12. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.