TERMS & CONDITIONS

Service Provider refers to the business. 

Client refers to the property owner, occupier, or authorised representative. 

Property refers to the premises where services are carried out. 

Services refer to property checks, pest management, chimney sweeping, and any agreed add‑on services.

Services are provided in accordance with the selected package, treatment plan, sweep type, or add‑on. 

All property checks are visual, non‑invasive inspections unless stated otherwise. 

Pest management services are delivered in accordance with BPCA best‑practice guidance and RSPH standards. 

Chimney sweeping is carried out using NACS‑recognised manual and rotary techniques, with optional CCTV inspection where required. 

PAT testing is delivered in accordance with Skills Training Group training and recognised UK PAT testing standards. 

Hot tub compliance and care services follow JTL training and HSG282 guidance. 

No dismantling, structural repairs, invasive work, or specialist certification is included unless agreed. Findings are based on observations at the time of visit only.

All visits are pre‑arranged and scheduled in advance. 

Services are subject to availability. 

No 24/7 response, emergency callouts, or unscheduled attendance provided.

Access must be provided via key safe, keyholding, or pre‑agreed method. 

Client must ensure reliable access and updated details. 

Failed access may still be chargeable.

Keys stored securely and referenced without property address. 

Used only for agreed access. 

Not liable for loss beyond reasonable control..

Payment due in advance unless agreed otherwise. 

Bundles, treatment plans, or sweep packages must be paid in full before use. 

Additional work, proofing, repairs, CCTV inspections, PAT testing, or hot tub compliance checks may be charged separately. 

Prices may be reviewed periodically..

Bundles and packages are valid for 12 months from purchase. 

Unused visits do not roll over. 

Bundles are non‑transferable. 

Follow‑up visits are provided only where included in the selected package.

24 hours notice required. 

Late cancellations may be fully charged. 

Provider may reschedule if needed.

A digital report is provided after each visit. 

Reports may include observations relating to property condition, pest activity, appliance status, CCTV findings, or compliance checks. 

Urgent issues or safety concerns are communicated promptly. 

Reports reflect conditions at the time only.

Not liable for hidden defects, infestations, internal chimney damage, electrical faults, or issues arising between visits. 

Client remains responsible for property maintenance, hygiene, proofing, ventilation, insurance, and compliance with manufacturer guidance and regulations. 

Not liable for reinfestation from neighbouring properties, shared buildings, or external sources. 

Not liable for issues caused by pre‑existing faults, structural defects, installation errors, or failure to follow recommendations.

Appropriate insurance is maintained. 

Details available on request.

CCTV inspections, bird‑guard installation, minor repairs, smoke tests, 

PAT testing, hot tub compliance checks, and other add‑ons may be charged separately. Out‑of‑scope work requires prior approval. 

Any additional materials required will be agreed before installation

Provider may withdraw if conditions are unsafe. 

Tasks outside safe limits or legal compliance may be refused. 

Client must ensure appliances are cool, accessible, and safe to work on. 

Client must inform the Provider of pets, children, vulnerable persons, medical conditions, hazards, or structural concerns before any visit.

Provide accurate information regarding property condition, pest activity, appliance type, electrical items, or hot tub setup. 

Ensure safe access and a suitable working environment. 

Maintain utilities where applicable. 

Remove ash, debris, ornaments, or valuables from hearth areas before chimney sweeps. 

Follow all pre‑visit and post‑visit instructions. 

Avoid disturbing bait stations, traps, monitoring equipment, PAT‑tested items, or hot tub dosing systems.

Prices may be reviewed periodically. 

Loyalty rates may apply for existing clients. 

New pricing applies to renewals or new agreements.

 Either party may terminate with notice. 

Outstanding balances remain payable. 

Any warranty or follow‑up entitlement ends upon termination.

Terms may be updated periodically. 

Clients will be notified of significant changes.